Privacy Policy

Last Updated: November 2025

1. Introduction

ZoeVitality ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our products.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry or contact forms
• Subscribe to our communications
• Contact us via email or phone
• Browse our website

This information may include:

• Name
• Email address
• Phone number
• Enquiry details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Send you information about our products and services
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze website usage and trends

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Legitimate interests: To operate our business and provide information about our products
• Legal obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our website and business
• Professional advisors such as lawyers and accountants
• Law enforcement or regulatory authorities when required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

11. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ZoeVitality
13 High Pavement
Nottingham NG1 1HF
United Kingdom
Email: [email protected]
Phone: +44 115 829 3671